Terms of Service

Who can use Houseload

You must be at least 18 years old to use the Service. You agree to provide accurate account information and to keep your sign-in credentials secure — you are responsible for activity that happens under your account. Tell us promptly if you believe your account has been compromised.

The Service

Houseload is a home-inventory service: you record items you own, optionally upload related files (receipts, invoices, photos), and organize everything into shared "homes." When you invite someone to a home, the members of that home can see — and, depending on the role you grant them, edit — the content in it. Choose invitees and roles carefully — sharing with a home's members is how the Service is designed to work.

When you upload a receipt or invoice for scanning — or email one to your home's private address — the Service may use AI to suggest draft items for your review. Suggestions can be wrong — you decide what is saved, and you are responsible for reviewing them.

Your content

You retain any rights you have in the content you add to Houseload. You grant us the limited rights needed to operate the Service — to store, process (including the AI scanning described above), back up, and display your content to you and the members of your homes. We claim no other rights to it, and we do not use your content to train AI models. You are responsible for the content you add and must have the right to upload it.

Acceptable use

You agree not to:

• use the Service for anything unlawful, or upload content you have no right to;
• probe, disrupt, or overload the Service, or try to access accounts, homes, or data that aren't yours;
• resell the Service, scrape it, or use it to build a competing service using our code or content;
• circumvent plan limits, billing, or security measures.

We may suspend or terminate accounts that violate these rules, with notice where practical.

Plans, billing, and cancellation

Houseload offers a free plan and paid Plus and Pro subscriptions (monthly or yearly). Payments are processed by Lemon Squeezy as merchant of record; your subscription renews automatically until you cancel.

Manage cancellation from your account's billing portal or directly through the Lemon Squeezy customer portal. The standalone portal lets you sign in with an emailed link, independently of your Houseload account. Lemon Squeezy's Buyer Terms instruct customers to contact them at least 48 hours before the current billing period ends to cancel before renewal. Arrange cancellation with that notice period in mind. If less than 48 hours remain, use the portal promptly and contact Lemon Squeezy; check their confirmation for the effective date rather than assuming the next payment is stopped. You keep your paid plan until the end of the period you've paid for, then move to the free plan. If your usage exceeds the free plan's limits when a subscription ends, existing content stays readable but you may not be able to add more until you're back within the limits.

You can request a refund at any time by emailing support@houseload.app. Our support team will review your request within three business days of receiving it. Requesting a refund does not guarantee approval. Refunds are processed by Lemon Squeezy; the review period is not a promise of when funds will reach your payment account. Nothing in this policy limits any refund rights you have under applicable law.

We may change prices with at least 30 days' advance notice by email. A price change applies only from your first renewal after the full notice period has elapsed. The notice will explain the new price, when it takes effect, and how to cancel before it applies. Where applicable law requires your consent to a price change, we will obtain it.

Service changes and availability

We work to keep the Service available and improving, but we don't promise uninterrupted or error-free operation. We may add, change, or remove features; if we discontinue the Service or remove something material, we will give you at least 30 days' advance notice by email and a way to export your data before the change takes effect.

Termination

You can stop using the Service and ask us to delete your account at any time (see the Privacy Policy for how deletion works). We may suspend or terminate your access if you materially violate these Terms, if required by law, or if we discontinue the Service. Sections that by their nature should survive — such as ownership, disclaimers, and limitations of liability — survive termination.

Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. In particular, item values in Houseload are your own records or estimates — they are not appraisals, and Houseload is not insurance, financial, or legal advice. Confirm coverage and documentation requirements with your insurer.

Limitation of liability

To the fullest extent permitted by law, m13n LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the greater of $50 or the amount you paid for Houseload subscriptions, including payments made through Lemon Squeezy as merchant of record, in the 12 months before the claim. Some jurisdictions don't allow certain limitations, so parts of this section may not apply to you.

Indemnification

If a third party brings a claim against m13n LLC arising from content you added to the Service or from your violation of these Terms, you agree to indemnify us — that is, to cover the resulting damages, costs, and reasonable attorneys' fees. We will notify you of any such claim and, where the law allows, let you control the defense.

Changes to these Terms

We may update these Terms from time to time and will update the "Effective" date above. For material changes to these Terms or your subscription terms, we will email you at least 30 days before the changes take effect. The notice will describe the changes, their effective date, and how to cancel your subscription or stop using the Service if you do not agree. Changes apply prospectively, not to disputes that arose before their effective date. Where revised Terms require express acceptance, we will ask for it separately; continued use or account creation is not a substitute for that recorded agreement.

Governing law

These Terms are governed by the laws of the State of Minnesota, United States, without regard to its conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Minnesota, and you consent to their jurisdiction.

General

These Terms and the Privacy Policy are the entire agreement between you and m13n LLC about the Service, replacing any earlier agreements on the subject. If a court finds part of these Terms unenforceable, the rest stays in effect. You may not assign or transfer these Terms; we may assign them as part of a merger, acquisition, or sale of assets (see the Privacy Policy for how your information is handled in that case). If we don't enforce a provision, that is not a waiver — we may enforce it later.

Contact us

m13n LLC
support@houseload.app